Image by Stephanie Harvey

Cancellation Policy

The practice maintains a 24-hour cancellation policy.


If you miss your scheduled therapy appointment, and you have not notified us at least 24 hours in advance, you will be billed for the missed session.

It is occasionally necessary to cancel an appointment. With more than 24 hours notice, we are happy to try to accommodate your schedule to the best of our ability. Please be aware that “no show” sessions cannot be submitted to insurance for reimbursement.


Teletherapy FAQ

We now offer remote, online therapy for both safety and convenience.

Like traditional in-person therapy, you and your therapist work together, remotely, to promote your wellbeing and progress towards your goals.

Teletherapy is conducted via a secure and confidential video platform. You will be sent secure and confidential online intake forms and the link to your therapists private virtual teletherapy office prior to your appointment.

Image by Stephanie Harvey


Please contact us directly for questions about fees for therapy services. 


Payment is expected at the time of service. Credit cards, cash, and check are accepted. 

Image by Stephanie Harvey


We are providers and accept copayment from individuals insured by some BCBS plans. All other insurance plans are considered “out-of-network” and we provide a Superbill for you to easily submit claims to out of network insurances. Many of our patients receive between 60% to 80% reimbursement.


Some plans require that a deductible be met before reimbursement can occur. Please be aware that not all insurance companies reimburse for out-of-network providers. It is your responsibility to contact your insurance to discuss your out-of-network provider benefits and the claim filing procedures of your insurance company. The codes often used include 90791 for the initial evaluation and 90834, 90837, or 90847 for psychotherapy. We are happy to provide you with the required paperwork to attain reimbursement from your insurance provider and/or submit claims on your behalf.  

Questions to ask your insurance company

  • What type of insurance plan do I have?

  • Do I need a referral from my primary care physician, and/or need prior authorization from my insurance company?

  • Who covers my mental health benefits? (Sometimes insurance companies carve out other providers to manage mental health treatment (also known as behavioral health treatment)

  • What, if any, are my co-payments or co-insurance? Do I have a deductible? If yes, how much of my deductible has been met to date?

  • If my therapist is not in my network:

    • What do I have to pay to see him/her out-of-network?

    • Do I have a deductible? If yes, how much of it has been met to date? 

    • What percentage of my bill will be paid by the insurance company?

    • Is the percentage of my bill paid by the insurance company based on usual, customary, and reasonable (UCR) schedules or on the actual charges?

  • Does my policy have an out-of-pocket maximum?

    • If my out-of-pocket expenses reach a certain amount, will the insurance carrier ever reimburse at 100 percent?

    • If so, does this mean that my claims will then be paid in full, or will I still be responsible for the difference between my therapist’s charges and usual, customary, and reasonable (UCR) rates?

It is a good idea to note the date of your call and the name of the person you spoke with.

Image by Scott Webb

Preparing for your first appointment

During your initial appointment, you will spend approximately 60 minutes with your therapist who will review your reason(s) for seeking services and discuss relevant background information in order to obtain a more thorough understanding of your needs. This appointment gives us the opportunity to better understand your needs and goals, and it allows you the opportunity to get a sense of what it would be like to work with us.


If you have been in therapy before or have taken psychiatric medication in the past please take some time to write down your treatment history. 

We are now just one click away via teletherapy! Click here to schedule an appointment.


351 Manville Road, Suite 104

Pleasantville, NY 10570

Tel 914-488-4343


© 2020 by Rachel Lemonik, Psy.D.

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